FAQ'S

Orders & Processing

How long does it take to process my order?
All orders are processed within 1–12 business days (Monday to Friday, excluding holidays).
This includes order verification, quality checks, and secure packaging before shipment.

Can I cancel or modify my order?
Orders can only be modified or canceled within 12 hours after purchase. After this time, processing may have already started.

Shipping & Delivery

How long does shipping take?
Once your order has been shipped, delivery typically takes 7–14 business days, depending on your location.

Do you ship worldwide?
Yes, we offer worldwide shipping so you can enjoy EyeBops wherever you are.

Will I receive a tracking number?
Yes. Once your order is shipped, you will receive an email with your tracking information.

Why is my order taking longer than expected?
Delays may occasionally occur due to:

  • Customs processing

  • Carrier issues

  • High seasonal demand

We always do our best to deliver as quickly as possible.

Tracking Orders

How can I track my order?
You will receive a tracking link via email after shipment. You can monitor your delivery in real time.

My tracking hasn’t updated, is that normal?
Yes, tracking updates may take a few days to appear, especially during international transit.

Product & Quality

How do you ensure product quality?
Each pair of glasses goes through a strict process including inspection, protective packaging, and secure shipment handling to ensure it arrives in perfect condition.

Are your sunglasses comfortable for daily use?
Yes, our designs are lightweight and made for everyday comfort while maintaining a modern, stylish look.

Packaging & Protection

How are the products packaged?
We use specialized protective packaging to keep your eyewear safe during transit:

  • Protective sleeve to avoid scratches

  • Hard case for structure protection

  • Shock-resistant wrapping

  • Reinforced outer box

Returns & Refunds

Do you accept returns?
Yes, we accept returns in accordance with our Return & Refund Policy.

What if my item arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos, and we will resolve the issue quickly.

Payments & Security

Is my payment secure?
Yes, all transactions are processed through secure and encrypted payment systems to protect your information.

Contact & Support

How can I contact you?
Our support team is always ready to help.

Phone: +39 348 341 3721
Email: eyebops@outlook.com

We aim to respond within 24–48 business hours.

Additional Information

Do I have to pay customs fees?
Customs duties or taxes (if applicable) are determined by your country’s regulations and are the responsibility of the customer.

Thank you for choosing EyeBops 🕶️
Style made simple. Confidence made visible.